Ordering, Shipping & Store Terms
Updated October 30, 2026
Products and availability
Prices are in Canadian dollars. Each listed bag contains 340 g of coffee. Availability is checked against the store inventory and may change before payment. Adding a product to your cart does not guarantee an order.
Shipping within Canada
Please allow 2 days after payment confirmation to prepare your order. Canada Post transit time is additional. Delivery is planned through Canada Post. The shipping charge for your address is shown in Shopify Checkout before you pay. For time-sensitive orders, contact us before purchasing to confirm preparation and delivery arrangements; no delivery date is guaranteed on this page.
Payment and taxes
Payments are processed securely through Shopify Checkout. Review your products, shipping address, delivery charge and applicable taxes in checkout before paying. An order is confirmed only after payment is verified. If checkout is unavailable, contact us for assistance; do not send payment card details by email.
Changes and cancellations
If you need to change an address or cancel an order, contact info@alturacoffeeinc.com promptly with your order reference. We will confirm whether the order can still be changed before dispatch.
Delivery issues and refunds
For a missing parcel, damaged coffee, an incorrect item or a refund request, contact info@alturacoffeeinc.com with your order reference and a description of the problem. Keep the packaging and, where useful, photographs. Contact us before returning any product so the appropriate next steps can be confirmed. These terms do not limit rights provided by applicable law.
Contact and site use
Altura Coffee Inc. is based in Toronto, Ontario, Canada. Customer support and wholesale enquiries: info@alturacoffeeinc.com. Site content belongs to Altura Coffee Inc. or is used with permission. Use the site lawfully. These terms are governed by the applicable laws of Ontario and Canada.